Guarantee FAQ

Do Berkey systems have a warrantee?
Yes, the Black Berkey® purification elements have a two-year prorated
warrantee calculated in six months intervals. Our guarantee is prorated similar
to the guarantee on tire tread. In other words, if you have used the filters for
six months, 75% of the guarantee still applies and so you can get a
replacement set for 25% of the normal cost.

The systems themselves and their components have a six-month warrantee as
stated below.

New Millennium Concepts, Ltd. Warrants this product to be free from defects in
materials and workmanship for a period of 6 months from date of purchase.
Black Berkey® purification elements have a two-year prorated warranty
calculated in six months intervals. New Millennium Concepts, Ltd. will replace
or repair any product that it deems is not properly functioning during the stated
warranty period. Relief under this warranty is limited to the replacement or
repair of defective materials or workmanship only. New Millennium Concepts,
Ltd. shall not be held liable for incidental or consequential damage to personal
property from, but not limited to, a defective unit, improper use, abuse,
accident, or neglect, etc. No warranty will apply to units which have been used
for purposes not intended, which have been altered so as, in the manufacturers
judgment, to affect adversely its performance. This warranty is for the original
retail purchaser only, and cannot be transferred. Repair or replacement of parts
will be made upon delivery to manufacturer's plant or authorized service dealer
at customer's expense. The laws of the State of Texas, USA, will govern any
disputes regarding this warranty or claim made. This warranty, which is given
expressly in lieu of all warranties, expressed or implied, or merchantability and
fitness for a particular purpose, constitutes the only warranty made by New
Millennium Concepts, Ltd.