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FAQ

Our Fulfillment policy

Refund policy — Unopened, undamaged product may be returned within 30 days from purchase date for a full refund of the product price at time of purchase.
Delivery policy — Products are shipped worldwide within 24-48hrs via USPS with no exceptions. *Please note, per our Courier, it may take up to 45 days from the date our Courier received the package before we can file a claim. Once the Claim investigation is complete, a decision will be made regarding any possible refund.

Within the USA
USPS Priority Mail: Mon-Fri; estimated delivery in 2-7 business days
USPS First Class Mail: Mon-Fri; estimated delivery in 2-7 business days

Q: Do you have overnight shipping?

A: We do not have Overnight Shipping.

Q: Do you ship to Hawaii and Alaska?

A: Yes, we do ship to Hawaii and Alaska

Q: Will I receive an email when my order is shipped?

A: You will receive an email when your order is placed, confirming your order. You will receive another email when your order has shipped, with your tracking number. Please check your spam folder so you don’t miss the email.

Q: Do you ship to APO, FPO or DPO’s?

A: Yes, we do ship to APO, FPO and DPO’s

Important Information for International Customers: When you submit an order, you agree to the following terms:

    • The TrueHealthFacts.com store is not responsible for Custom Captured International packages. If the shipment is abandoned, or discarded by customs, you will not receive a refund or credit of any kind.

Should the package be returned to the TrueHealthFacts.com store, you will receive a refund for the returned product amount only. (Shipping costs will NOT be refunded.) *Any additional shipping costs charged by the carrier to return the package, will be deducted from your product cost at the time of the refund.

    • As the buyer, you are responsible for any import restrictions, prohibited import items, taxes, tariffs, fees and other duties. Customers are responsible to comply with International, National or local laws regulating importation of products that are purchased. Please check with your Country’s Customs office regarding the import of the products you wish to order to make sure they are allowed to enter your country. * The TrueHealthFacts.com store is not responsible for any taxes or duties.
    • You may have to pay import taxes and/or customs duties.
    • Due to International laws, the TrueHealthFacts.com store must state the full value of your order on the shipping label, minus the shipping charge.

Undeliverable packages: If a package is returned to us as “Undelivered” we will issue you a refund (Product cost, less your shipping cost, less any return shipping cost). We cannot reship International packages.

*Please note: TrueHealthFacts.com store is not responsible for undeliverable packages. If our Courier has attempted delivery according to their policies, and they are unable to deliver to the shipping address given, the package should be directed back to the TrueHealthFacts.com store warehouse. Once the package is received back in our warehouse, the refund will be processed.

*Customer is responsible for all shipping charges incurred during it’s return processed. These charges will be deducted from your refund . Please contact TrueHealthFacts.com if you have any questions regarding our shipping or return policies prior to ordering.

Order Change/cancellation
Due the frequency of how often we process orders, we are not able to edit or cancel an order once it has been completed. Please double check your order prior to submitting.

Q: How do I return an order?

A: If your order is within our 30 day return policy, you can email us at [email protected], or call us at 502-410-3411; M – F; 9:00 a.m. to 9:00 p.m. EST; “within 30 days”, is from the date of your order. If you are not within the 30 days of your order date, your product can not be returned. (Please note: You will need to pay the shipping costs for the returned items)

 

Q: Can I refuse a shipped package to return to sender?

A: If an order is a RTS, the return cost charged to the store will be deducted from the customer’s refund.
NOTE: If the package is lost during return transit and a return tracking number was not created, the store is not responsible for refunding the lost items.

 

Q: How is my refund calculated?

A: Returned items need to be in an unopened, undamaged condition to receive a full refund (minus any shipping charges that could be deducted from your refund). Items that are not in their original condition, are seriously damaged, or missing parts, are given a partial refund, depending on the degree of damage (usually 50% – 80% of the original purchase price). We could charge a restocking or handling fee which will be deducted from your refund as well. NOTE: If you are returning more than one quantity of the same item, expect a full refund if they are all unopened and undamaged. If more than one of these identical items is opened, a refund is issued only for the first opened item. Additional open containers of identical items will not be refunded.

If you have further questions please contact us at customer service : [email protected] or call 502-410-3411 9am to 9pm EST 7 days a week.

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